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    Project research on management of human resource in Neilson

    Brief :

    Theme- The  importance of contextualising approaches to talent management.

    Learning Outcomes

    1. Evaluate research methodologies and approaches as part of the research process.

    2. Conduct and examine research relevant to a service industry research project.

    3. Examine the outcomes of a service industry research project to identified stakeholders.

    4. Demonstrate on the application of research methodologies and concepts.

    Scenario and Activity

    Talent management (TM) is the procedure through which business and organisation recognise and develop talented people who makes positive impact on their organisation and their productivity. It is not only important component of human resource management but also the responsibility of the leaders are all level to manage talent within the  business, with the strategies that being developed for the particular needs  and structure of the  business and industry.

    Staff retention, training and morale is very important in any industry, none more so than

     in the hospitality and tourism sector where talented motivated employees

     can help in  differentiate one organisation from another and influence business. An increasing number of businesses are rethinking ways to get the

     most from their staff. increasing costs, recruitment issues and changing

     employee attitudes mean that, for many employers, the traditional

     approaches to recruiting, training and retaining staff are being revisited to

     harness and develop talent which ultimately helps in getting competitive advantage.

    You are working as a consultant for a service industry consultancy company which is Neilosn company.

    . The International Tourism Consultancy Associates (ITC-A) . You have been approached by an organisation in the

     hospitality/travel and tourism sector to conduct research into a important area of

     the industry and have been provided with a theme which will be the focus of

     the research. The organisation have left it to you to decide what would be

     appropriate to investigate in this area of and for you to choose the research


    After identifying the research topic and objectives you will undertake the following steps and present your findings. 

    This will be presented in the report format.

    1. Complete a Literature Review ( Secondary Research)

    You need to understand what the literature is related to the research objectives in respect to plan a research study to examine the phenomenon. Conduct a

     literature review by using the range of sources relating to the  topic.

    Evaluate the validity and reliability of the sources with discussing current

     understanding on the research topic.

    In your report explain the sources of literature found and how they relate to the research topic. Your report should evaluate

     literature in order to assess the validity of the literature in supporting the

     research topic.

    1. Develop a project proposal for researching the research objective


    Your research proposal need to  identifies the purpose of the research project with

     clear  objectives and justifies the chosen research methods in context

     of the research question.

    Elaborate the ethical issues which will need to be considered and explore the

     research methods and approaches used.

    Prepare an action plan with target dates and methods for monitoring  activities to ensure your meet the deadline for the final

     written report.

    1. Carry out independent primary research

    Design, implement, collect and analyse data. For instance, using a

     survey/questionnaire/interview or other primary research technique to

     collect data and then present and analyse results. Present your findings

     using visual illustrations e.g. bar chart, pie charts and tables.

    Your report will include the analysis of data and the benefits and

     limitations of the research methods and approaches taken to data


    1. Communicate outcomes – Report

    Create a report that provides valid recommendations for the

     business organisation based on the analysis of the research both primary

     and secondary. Your findings and outcomes must be based on the research

     objectives and helps drawing your conclusions.

    At last reflect how you have conducted the projects and the lessons learnt from it.

    Guidance for writing the report.

    Title page

    Executive summary

    • Summary of whole report with the purpose and methods used in reports.

    Content page


    Terms of references


    • background of subjects
    • history of the problem and the situation and the key information of the organisation.


    • Evaluate briefly how the research was done and outline how the

     data was collected.

    • Elaborate how you

     put together your questionnaire or survey.

    • Copies of questionnaires, interview questions with published documents that studies.

    Result and findings.

    Discussion on research finding




    • Reflective statement on your experience- key questions for reflection

     could be- was the research successful, did you achieve the objectives,

     were you able to follow the research methodology, what have you generated and what would you change if you are to do it again.



    2000 words




    LO1 Examine  research methodologies and

     approaches as part of the research procedure.

    LO1 & LO2


     research methodologies and

     procedures in respect to a

     travel and tourism research

     project, to justify chosen




    P1 Develop a research

    proposal that  defines

     research question or

     hypothesis, supported by a

     literature review.







     approaches to primary and

    secondary research.




    research approaches and

    methodology, and make

    justifications for the choice of

    methods selected, based on



    LO2 Conduct and evaluate research suitable to a service

    industry research project.

    P3 Conduct a research using suitable methods for travel and tourism research projects that consider costs, access and ethical issues.

    P4 Implement tools and analyse research and finding data.

    M2 Evaluate the advantages and disadvantages and pitfalls of approaches of data collection.

    LO3 Communicate the results of a service industry

     research project to identified stakeholders.

    D2 Communicate  analysis of the outcomes and





    P5 Communicate research

    outcomes for the intended


    M3 Coherently and logically

    communicate outcomes to






     outcomes meet set research


    LO4 Reflect on the application of research methodologies

    and concepts.

    D3 Demonstrate reflection

    and engagement in the

    resource process, leading to

    recommended actions for

    future improvement.






     effectiveness of research

     methods applied for

     objectives of the travel and

     tourism research project.


     Evaluate alternative

    research methodologies and

    lessons learnt in view of the


    M4 Generate critical reflection

    and insight that results in

    recommended actions for

    improvements and future

    research considerations.

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