R/508/0510 - Analyzing Drivers Of Changes At Mark And Spencer

TASK 1

P1 Impact of change on Marks and Spencer’s strategy and operations

There is different store of M&S which are spared through the world and it was found that they are not generating equal level of revenues for the firm. Different departments were having distinct business which created a need to bring change in the way they are operated so that profit margins can be maintained. There is different type of change that are brought in an enterprise. On border concept it can be divided into two parts:

 

To earn higher revenues alteration in the present system of M&S were done which has the following impact on it:

Raised the group profit margins – It was evaluated that there is a need to bring change in the business so that every sector in which the referred organization is dealing can experience growth. Closing of existing non profitable stores were done which helped in improving the efficiency level of other existing departments. Working was concentrated to only the food products which helped in concentrating more on them only (Inozu and et. al., 2011).

Jump in the food sales – When the change was made in the business separated stores were made like different for food products, clothing and house hold items. It helped in division of management and people responsible for same. This way close monitoring was done which is essential for identifying the flaws at each section so that accordingly corrective measures can be taken.

Fall in sales of clothing sector – The impact of change on the appraisals sector was negative. The sales for same were effected which shows that it was not beneficial for the management and alteration in same were required.

Improve customer and company relationship – With the change brought by M&S a positive effect in customer relationship was found as they now can communicate with department concern more effectively (Bingham and Main, 2010).

P2 Influences that drivers of change have on leadership, team and individual behaviors

In an organization there are different factors and elements that influence change and each one of them has their major effect on the work force and team member’s behaviors. In order to analyze the diverse of change SWOT analysis is done below:

Strength – Every organization has some strong areas which helps it in doing a better business. These factors act as a driver for change as through focusing them and implementing same in business the productivity and profitability of business can be improved. The major strength of Mark and Spencer is that it has got effective management team who has the potential to innovate the present working style and therefore it can take risk of changing its working patterns with a view that they will be managed with the given work force. Apart from this it is one of the most leading brand that has top of the mind recall. As the referred brand is delivering quality products customer find the offering of M&S worth spending and enjoy the quality of services received. Apart from this another major driver factor that influence change in business is that it is has high number of dedicated employees that supports it in bringing change on regular basis without showing resistance to same (Branson, 2010).

Weaknesses – Though M&S has a range of strong areas it suffers due to its flaws too. It is UK based enterprise and most of its revenue is generated from the local market which makes it so much depended on it. Any unfavorable change there may affect the business to a great extent and hence it is important that it adopts change so that accordingly