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INTRODUCTION
Communication is concept which define process of transfer of message, ideas and thoughts from sender to receiver. Business organisation are set up and controlled by executive to utilise funds, material and manpower to accomplish objectives and goals. Stakeholders that is investors, employees, suppliers, competitors and customers are various essential components of firms. It is necessary that top personnel provide information to members and people about products and services. Along this, feedback is taken from clients to acknowledge their opinions and preferences (Royle and Laing, 2014). This report specifies various models, theories and communication system used by organisation to maintain and manage relations with people and staff. used by organisation to maintain and manage relations with people and staff. Oral communication is important tactic used by employer to conduct interview and execute presentation to retain customers and employees. CV, e-mail, leaflet and webpages are various written techniques used by businessperson.
TASK 1
COVERED IN PPT
TASK 2
Oral communication
Communication has two forms of methods which are used by sender to transmit data to receiver. Verbal, non-verbal, written and visual are different tools which are used by individual to transfer appropriate information to other persons (Rosemann and vom Brocke, 2015).
Oral communication is one of effective tactic which helps business organisation to provide appropriate information to members in respect to duties and tasks assigned by seniors. This is fast and simple process which didn't require to follow particular formate and techniques. Face to face interaction is conducted by administration to establish relations with subordinates to direct and motivate employees. Along this, salespeople interact with customers to provide them information about products and services. Feedback is taken from clients to anticipate their opinion and thoughts by use of item (Hesselbarth and Schaltegger, 2014).
Case study: In respect to current scenario, organisation has delay transfer of item to customer. This makes client irritated as good are not received as promised by seller. This influence on people and its perception towards firm. Thus, it is responsibility of customer service manager to communicate with customer to acknowledge problems and difficulties faced by them. Proper information about dispatch of items and order deliver details are shared by person to make them satisfy. This also benefits management to make modification in system and use latest tools and technologies to deliver things effectively (Guffey and Loewy, 2012).
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Customer: Hello, I am ABC. I have placed an order last week which has not received till now. At time of purchasing thing from online portal, I was given assurance that item will be delivered within 3 to 4 days. But, I haven't received order. I want to know reason that things are not send as promise date. Customer service (My response): Hello Sir/ Madam, greetings from PRS Company. For late delivery of items, I am sorry for inconvenience faced by you. Firm norms and policies defines that 3 days is minimum time fixed for transfer of order. But, as you haven't received item till now. Please provide order number to check position of product and acknowledge where things are present. Customer: 1378894789 Customer service (My response): I have check on system about your order which is not delivered due to heavy rainfall. Your item will be dispatched by either tomorrow or surely by day after. Customer: I have order product due to company policy and deliver time as I want to get things at particular date. But, there was no information about reason that there is late dispatch of things. It was company duty to provide knowledge about deliver time and date prior. Customer service (My response): I am sorry for inconvenience and for late delivery of item. Product was dispatched on time, but as their was changes in climate which caused late delivery of item. For your benefit, we are giving you voucher that is cash rebate of 10% on your next order. Along this, next time items will be send you on time. Customer: Thank You for your response and services. It would be good if items are send at time and order received by tomorrow. Customer service (My response): Thank You for discussing problem and issue faced by you. This is our contact 6776569890 for further assistance. Please share your valuable feedback for same. |
TASK 3
Communication in writing
Sender uses various written forms of communication methods to send data and information to receiver. Management of organisation share data about posts that are remaining vacant to attract candidates and make them apply for post. CV, E-mail, letter, message and various other written techniques are used by individuals. Business organisation uses e-mail and notice to inform people about posts and attract them to apply for position. CV, letter are used by people to communicate company about their application for post and to inform them about qualification and skills (Hartman and McCambridge, 2011).
Curriculum Vitae:
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Curriculum Vitae Name: Address Mobile No Career objective: Skilled and competent to manage transaction and work in finance company to enhance abilities and knowledge. Qualification:
Personal skills
Date (Name) Place |
Business Letter (Ramdossand et. al., 2011):
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Date Name & Address Respected Sir, Good morning. I want to apply for finance manager post. I have PGDM in finance (Major) and marketing (Minor). I have done degree in cost accounting, so I have skills and knowledge to work and maintain financial records of company. I will be highly obliged if you consider this mail. Thank You Yours respectfully, ABD |
E-mail (Robles, 2012):
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Send
Subject: Applying for post of finance manager |
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Respected Sir/Ma'am, I want to apply for post of finance manager in XYW Company. I have passed from well known school and graduated from reputed college. I have done PGDM in finance and marketing which help me to have skills and knowledge in respect to financial system and market. I will manage transaction and business organisation. I will be able to learn new skills and knowledge by working in firm. So, please consider me for this post. Thanks and Regards, ABC |
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CONCLUSION
From the above report, we can summarize as communication is an essential element in exchanging information between the employees and among the employers with the team. This will help to know the new ideas by communicating with two or more people in the organization. By using communication skills, it will increase the work efficiency and the performance of the subordinates. It will remove the barriers which take place in the organization, improve the role ambiguity and help in reducing the role conflicts among the workers, worker and employer, employer to employer. Effective communication plays an important role to eliminate these kinds of issues so that it maintains harmony among co-workers and a peaceful environment in the organization.
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