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University: UK College of Business and Computing
The business environment means all of the external and internal factors that affect the organization functions which include employees, customers, management, supply and demand and business regulations. The success of every business depends upon adapting itself to the environment within which its functions. The business environment helps the company to determine the opportunities and threats, giving direction for growth, image building around the world. The factors which affect the environment of the business are internal and external (Lee, Olson, and Trimi, 2012). The internal factors include plans and policies, human resources, financial resources, etc. whereas the external factors include the customers, competitors, suppliers, political, etc. MARKS AND SPENCER COMPANY which was established in U.K. which deals in manufacturing food products, clothing along with the household needs products is selected for the purpose of this report. This report also includes different scope and size of the organization along with the functions and structure of it. SWOT & PESTLE analysis are used to identify the strengths and weaknesses of the company along with evaluation of different environment in the foreign countries which impact positive and negative impact on the company’s business.
Organizations are sets of people who work together to achieve shared goals. Every organization provides quality products and services to the customer according to their needs with a reasonable price. This is an only way for the organization to generate more profits and expand their business around the world. The organization can be various types which consist of public, private, and non- profit organization who operated their business operations in different ways. Such type of organization is explained briefly below:
Private organization: The private organization refers to any individual, partnership, association, corporation which is not public company (Rossi, Vrontis and Thrassou, 2012). The private sector is made up of companies that operate to make a profit. On private sectors the government puts some restrictions that the company cannot issue their shares direct to the public etc. For this M&S is a perfect example in this case. It is a company which is operated their business all around world. The company deals in retail outlets where they sales foods, household items and clothing apparels, etc. for the customer. It has 950 stores in U.K. and also has a turnover 1 billion pound. As a good customer image and also has good qualified employees around the world.
Types of private organizations:-
Public organization- A public organization is the organization which is controlled and managed by the government authority of that country where it is establish. The public company can issued securities directly to the public with the help of IPO and raise their funds. Public organizations are publicly traded within the open market with shares being purchased by a variety of investors.
Non-profit organization- A non- profit organization is one which is not driven any profits. It uses its funding to pursue a specific purpose, such as charitable cause, rather than pursuing profits for its own benefit as a for profit business does. It receives funds from outsider of the organization.
As discussed above, there are different types of organizations which have their own different scopes and sizes. It includes different types of organization such as private, public and non- profit organizations. Size refers to the different scale of operations conduct by the organizations around the world whereas the scope means the organization capability to achieve their targets and goals all around the world within the time framed. These are discussed below:
Size: It is one of the biggest supermarket chains in the retail industry which deals in variety of the products like foods, household items, clothing, and other useful items which are needed to the customers. It has business operations having 10,500 stores (approx.) around the world and turnover around of 50 billion pounds. The workforce which contributes maximum efforts which helps the company to attaining the goals and objectives. In figures it is 1, 40,000 workers are employed and make its contribution to the company.
Scope: Scope means the company offering products and services which is in the form of wide range includes household products, food and clothing products and stationary items to the customers which are situated all around world. Scope of the company also decides where they want to go and how much they have to earn more profits with their strengths (Gharajedaghi, 2011).
Marks & Spencer (M&S) is well known popular retail outlet in the UK which offers variety of different types of product and services to the customers. They offer according to the needs and wants of the customers. The company also offering all around world due to which they earn more and more income from the foreign countries. M&S also earn the good brand image in the foreign countries for this image lot of customers are attract towards their retail outlets (Crane and Matten, 2016).
There are so many departments which supports the company to achieve their goals and objectives on the time. Such departments include marketing, sales, production, human resources, finance, etc. which has performed their roles and responsibilities to achieve the common goals of the company. There are different roles and responsibilities are performed by the various departments with the help of these departments the company can attain their mission. In M&S Company these departments performed their functions jointly to attain common organizational goals and objectives. The functions which are performed by the various departments in the M&S are discussed briefly as below:
Marks & Spencer (M&S) has different operations around the world due to which there is a great chance of getting affected by various factors of external environment or macro- environment like Political, Economical, Social, Technological, etc. Therefore, the management of M&S should necessary to determine all such factors of macro-environment in thoroughly manner and accordingly prepare the policy and strategy which is acceptable by all the countries environment and try to overcome this changes and managers also decreases the negative impact of these factors on companyâs planning policies (Cotter and Fritzsche, 2014). Thus, it is necessary for the companyâs management to consider PESTLE analysis which is very effective technique of the Strategic Management in order to find out each adverse and favor impact of each factors so as to solve them as quickly as possible. These are further explained below:
Political Factors: This is the very important factors which influence on the regulation of the companyâs management like-
Positive impact: If the bureaucracy issues like abolition of licensing, freedom to import technology, contraction of the public sector is not very rigid and flexible in the country where the companyâs want to establish their market assist the management of M&S to establish their retail outlet in that country which helps them to generate more profits.
Negative impact: If the above issues are very rigid and the governmentâs policies so hard in that country for the MNCâs. It create problem to generate the profits in that country and also creates difficult to establish the retail outlet in that country (Zott, Amit and Massa, 2011).
Economical Factors: The economical factors include level of government spending, avenues for capital creation, government outlook towards interest rates, banking finance, exchange rate mechanism, inflation etc. which affects the business activities either in adverse and favourable manner.
Positive impact: If the economy of the specific country where the M&S operated its business operations are favourable to the company, then the customer purchasing power is high due to which they are purchasing more quality product and services to their retail outlets which in results gives more profits and sales is high in that particular country.
Negative impact: Due to inflation in the particular country where M&S operated its business activities goes high, the customer disposable income is low in that country due to which the customer purchasing power goes down and they spend less on buying the products and services which creates adverse effect on the companyâs sales.
Social Factors: The social factors include demographics, distribution of income, social mobility, life style changes, consumerism, educational levels which creates huge effect on the decisions and strategy of the companyâs.
Positive impact: If the educational level in the particular country is good means that all the people are educated in that country then the company can operates their business easily by providing various online technologies to their customers like online purchasing which increases the sale of the companyâs business.
Negative impact: If the educational level is the low in that country, then it creates adverse effect on the companyâs sales and profits.
Technological Factors: Technological factors are very vital factors which always brings favourable outcome to the company but it creates huge cost burden on the company and affects the companyâs revenue income and their operations.
Positive impact: If the companies cooperate their business with the latest technology and discovery then it attracts more and more customers to them (Hair, 2015).
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Negative impact:Â If the companyâs using the out dated technology then they fail to attract customers and obsolete technology increases the production cost of the companyâs.
Legal factors: The legal factors include the rules and regulations in the particular country where the retail outlets are established or want to establish by the company. The rules and regulations affect on the business in the positive and negative manners.
Positive impact: The rules and regulations in not very rigid for the foreign companies then the company can establish their outlets in easily manner and makes the profit and sustainable growth in that country.
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