D/508/9669 Importance of Communication Skill and Its Principles

TASK 1 

Covered in PPT

TASK 2 

Oral communication

Oral Communication – This is the method of communication in which recipient receive data and information through words of mouth from sender. It is is the most common method of communication used in day to day life of every individual person as well in organisation the same play important role during meeting, conferences, seminar and group discussion. communication is the wide term which is important in business as well in life of every individual person (Grunig, 2013). In company it will assist in achieving goals and objectives as well in life of people this assist in sharing their views, thought and opinion with other. There are variety of techniques which help in communicating like written, non-verbal, oral and many more. Below mention is the role between customers and sales person: 

Interview performing role of customers

I am not satisfied with your services because your are not delivering products on time as per your given date of delivery.

Me as a sales person

Sir/ Ma'am sorry for they delay and your inconvenience. Please let me allow to correct myself. 

Customer

I will not going to prefer your products and not even suggest to anyone other also. Reason of this is your poor delivery process.

Sales person

Please allow me to check the reason of delay in delivery and give chance to correct myself.

Customers

No I am not giving you any chance.

Sales person

Sorry for this but it was done because of some mistake and misinformation. so please relieve us and take your accept your products without giving any delivery charges. 

Customer

Fine, it will receive that product and take care of no such mistakes in future.

Sales person

If their any query in future you can contact to our service centre. Thank you

TASK 3 

Communication in writing

There are several  ways through which written communication can be done are as follows:

Formal Letter

ABCD company,

26 New Gloucester Street,

London 

WC1N 3 AX

United Kingdom 

After going through your advertisement in the LinkedIn, I would like to inform you that I want to get this job because it is matching my qualification, criteria and interests. I have completed my MBA in Marketing specialisation. I have 4 year working experience in the marketing field.

Yours Sincerely,

…..........

 

CV

Curriculum Vitae 

Name: …......

Address :23rd Street, Birmingham lane, Birmingham 

Phone No. - 123456789

Profile summary:

An MBA with 4 years of experienced who is equal wishful to become a part of the organisation. Good communication and problem solving skills which will assist in  performing the work in a well manner. 

Personal Skills: 

Leadership skills

Problem solving  

Good communication skills 

decision-making skills

Team management

Educational qualification: - 

Bachelor in Commerce. (B.com)

Masters in Business administration (MBA) spe


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