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    Food & Beverage Operations Management Unit 13 Level 4 Bucks University


    Food and safety are one of the essential tools that can be utilised by its professionals in order to maintain foods services and quality. In present study will be discussed on Hellenic Hotel London, which is UK based one of the largest luxury hotel. Moreover, this investigation will be discuss about use of cost, pricing and purchasing process in the hotel. This report will be reviewed about planning of a food and beverage services for a hospitality event within a planned budget. Beside from it, the report also would be discussed about proper recommendation on improvement of the quality of the food products and services in the hotel.

    Task 1

    1.1. Examine and discuss the characteristics of a range of food production systems and various food and beverage services

    Working as a catering manager in Hellenic Hotel London in UK, I have discovered many of the food and safety production and services and also experienced their effectiveness within business. Variety of food services is being offered by the hotel in its restaurant section to deliver quality of food services according to customer's preferences (Asaolu, Agorzie and Unam, 2012). All food and beverage services provided by company must be maintaining quality and hygienic food which makes a positive impact on customer's health. Being catering manager in the hotel, food and raw material quality must be maintained at standard level of organisation which makes a direct impact upon existing customers of the hotel. Different types of characteristics and ingredients are included in a range of western foods which contain high protein and carbohydrate which is beneficial for people's health.STRICentralised and respective manner is utilised by management team of the hotel to serving their food from kitchen. Range of different-different process is included for specific types of foods which has demand most by consumers (Borges Lopes, Freitas and Sousa, 2015). In addition, variety of food and beverage facilities is being delivered by its professionals which is, in table services, food is served on the table by waiter or waitress in unique manner which influences its customer more to use of hotel's food services again and again. The hotel also furnish bar services in systematic arrangements so that make them feel comfortable and delighted. All food and catering facilities have been arranged by its manager in respective form which boost up its quality and goodwill in industry at top level.

    There is various system of food production which is included within characteristics which could be described to as:

    • Promoting diversified concept of food and cuisine
    • This is a labour intensive industry
    • Having major contribution in economy of nation
    • Demand for food is dynamic and it keeps on changing
    • Providing delight to customers in fulfilling basic need of them

    There are number of beverage and food systems like that of silver service, single point service, traditional service, table and assisted system as well.

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    1.2 Discuss the factors affecting recipes and menu for specific system

    Numbers of different kinds of food and beverage services are being offered by restaurant's professionals of Hellenic Hotel London. It is very much essential to consider the factor involving in the preparation of menu and recipes as the factors that may influence its customer more to buying specific types of food offering. Peoples of UK, mostly like’s western foods which have demand most in food industry (Brotherton, ed., 2012). Most of the foods which has high demand in restaurant which is, Grilled chicken, Chicken stir-fry, Coconut chicken and rise, Quick chicken curry, soups and fast food etc. so all these must be added into menu list of restaurant which attract its customer most to making choice of these meals. Western peoples mostly like having chicken and fast foods, so all these types of delicious foods must be included into menu and recipe list of food facilities.

    Size of family: Size of family makes great impact upon consumption of foods and choices of variety of different-different types of foods by consumers. Mostly arriving customers of Hellenic Hotel London are small and medium families who likes non-veg foods most of them. Small and medium types of families demands for variety of delicious western foods and in family all have different kinds of preference food choices, which influences its food consumption more 9Bujisic, Hutchinson and Bilgihan, 2014).

    Food availability: Numbers of different kinds of food offerings are being provided by restaurant team. So consumer'\s have multiple choice to selection of their preferred foods and beverage products. Presenting availability of foods impacting its customer's effectively to making choice of liked foods as per consumer's preferences.

    1.3 Compare the cost and staffing implications for different systems

    Provision of food services are demanded for highly influenced staff of the company. Therefore, the company require to highly experienced human resources to completion of each foods services and production tasks in restaurant in respective manner. Numbers of catering and chefs or management department is necessary for completion of food's making and serving practices within restaurant effectively (Dopson and Hayes, 2015). Communication level of its staff's must be impressive in order to communicate with consumers in restaurant in efficient ways. Perfect communication system between customers and staff can boost up sales of restaurant. HRM department of Hellenic Hotel London is responsible for hiring highly efficient staff for the restaurant to execution of each food production and serving tasks in significant manner. Existing staff of the restaurant must be highly efficient in terms of making delicious westerns foods and has experienced about all ingredients which is needed for preparation of all kinds of foods which is added into menu list 9Gibson, 2012). Highly qualified staff can improve the sales techniques and invention of new foods which can raise up sales of business. In addition, Management of restaurant must ensure that, all staff is doing their duty as per job responsibilities and helping properly to completion of business functionalities in effective ways.

    In UK, industries are focusing on improvement in skills and knowledge of their existing staffs by conducting training and development program at workplace. Staffing must be improved their experiences and skills by adopting innovative approaches to impress its customer and encourage them to having serving of restaurant again and again. Efficiently trained staffs can improve the productivity and profitability level of the business in industry.

    1.4 Sustainability of system for particular food and beverage outlets

    There are different kinds of restaurant organisation operating which is following unique manner to preparation and serving of foods to customer in unique manner which influence its customer more. In case of Hellenic Hotel London, in restaurant section of the hotel, two different kinds of foods services are being offered to consumers. In this context, they are following two different kinds of processes for the execution of food services in restaurant. Food delivery process must be effective which makes a positive impact upon customer perception towards organisational image and goodwill in the market.

    In case of provision of food products, self-services and counter facilities; both are being utilised by restaurant at workplace to offer food to maintain environment of restaurant with a systematic approach. Buffet method is one of the best approaches to deliver food to customers which is being utilised by management department of restaurant (Legrand, Chen and Sloan, 2013). It is also another part of self-services which enable consumers to have preferred food in restaurant and also make interaction with chefs and staffs of the restaurant to furnish their valuable feedback to management team of restaurant to improve their services. In case of beverage services, customers have been offered to take token to selection of preferred beverage products, so they will be able to purchase their beverage products.

    Apart from that, another serving techniques which is being utilised by restaurant management which is, serving in table and plat services. The restaurant teams are offering delivering food and beverage services in impressive presenting ways which influence its customers to provide quality food to customers. With the help of above discussed techniques, Hellenic Hotel London's restaurant department can make positive influence upon its customers.

    Range of methods and sources for information used.

    For analysing factors which are included to as suitability of food production system and food beverages service system there are number of methods and approaches will be applied. Like data collection techniques will be used so that correct information and data could be collected in analysing and concluding results. All the techniques and methods which are to be used will be including results so that conclusion is been made.

    Task 2

    2.1 Discuss the use of financial statements in food and beverage operations

    Preparation of financial statements within business plays a vital role in terms of examining the financial gains and expenses of business. In context of Hellenic Hotel London, its financial manager requires using some essential financial statements approaches in order to measure financial gain of the business in particular time duration. Some of the most important financial statements in the food and beverage provision include:

    Dish costing sheet: Hellenic Hotel London's restaurant management can prepare a dish costing sheet which must be specific and all foods and beverage facilities being offered by restaurant. Numbers of dishes are included in the menu list of restaurant which must be given with a particular price tag on each one of them (Lehtinen, 2012). Selling quantity list must be prepared by restaurant financial officers by computing all token which have been sold by the restaurant body. Dish costing sheet provides accurate volume of sold dishes which has been sold by restaurant on monthly basis. So, particular costing of all sold dishes can be examined by the financial manager by preparing this sheet in restaurant.

    Cost statements: Formation of cost statements is also a necessary section which must be undertaken by financial officers of restaurant to compute all costing which has been made during specific time duration by offering services. Number of operational and staffing expenses are being generated in restaurant while completion of various business functionalities in restaurant. Cost statements provide valuable information about particular amount of costing which has occurred in restaurant in determined time period. So, manager of department can identify the volume of profitability and losses of business.

    2.2 Demonstrate the use of cost and pricing processes

    Uses of pricing and costing play important role in terms of examining the profitability and financial gain of the business. Demonstration of use of costing and pricing process in Hellenic Hotel London is as follows:

    Uses of pricing: Different types of pricing method is being utilised by the restaurant professionals of the hotel to evaluate the rate of expenses and financial gain within business. Dishes of various foods services must be specified by management department of restaurant to knowing about profitability level of restaurant. In menu bar, all foods and beverage serving offering by the company must be given proper pricing to them, by which its customer can pre-examine overall expenses of customer by purchasing their selected foods. In order to examine profitability of business, its professionals require offer discount rate in proper proportion in term of provide less pricing of foods and beverage products (Mok, Sparks and Kadampully, 2013). Numbers of techniques can be adopted by professionals of restaurant to improve performance level of its business. The approaches of menu pricing must follow from the outline of the basic policies and form the determined department profit target. Pricing tag on all dishes and beverage products can provide effective volume to its customers to identify their expenses on specific types of foods services.

    Uses of costing: Variety of costing approaches is presented here which can be used by restaurant of the hotel to examine overall profitability level of firm. Financial manager of the restaurant can use of direct, variable and other costing approaches to examine the profit margin of business by serving their food and beverage services. Numbers of indirect costing included into restaurant business which many be related to raw material and production process of the restaurant as well (Orozco, Tarhini and Tarhini, 2015). Apart from it, some other fixed costing are also associated with the restaurant, which influences the costing rate of the business in industry that might be associated with its meal products. Several types of ingredients are using by chefs while making food products so they can include ingredients and beverage costing to computing their profit margin in business.

    2.3 Analysing the purchasing process

    By Hellenic Hotel London's restaurant, its management department are using specific types of purchasing process in terms of serving their offering foods in respective manner. The most of the foods are offered by restaurant which is, Grilled chicken, chicken stir-fry, Coconut chicken and rise, Quick chicken curry, soups and fast food etc. effective purchasing process can increase the sales level and performance effectiveness of business. In order to delivering selected meals and beverage products to its customers, its professionals require following up respective purchasing process.

    Ordering: Specific types of ordering system can be applied by restaurant professionals in terms of serving and delivering foods in unique form. In case of taking order from customers, customers are required to taking token from sales counter and another method of taking order which is, waiter can directly interact with customer to taking orders from customers. It assists restaurant department to understand the needs and demands of consumers.

    Delivering: Delivering also must be attractive and unique which attract its customers more to having and receiving meals from caterers (Ozdemir and Caliskan, 2014). The restaurant's caters will convey prepared foods to customer's table in plat and it must be well decorated. Unique serving method makes foods more delicious and yummy for customers. So it created effective perception of customers towards organisation.

    Checking: before delivering ordered foods and beverage products, its quality department ensure that, prepared meals such as, Grilled chicken, Chicken stir-fry, Coconut chicken and rise etc. will be forward further for checking purpose by its quality team. After, completion of check in process of order meals. It will be sent further for serving.

    Serving: Food serving process must be effective which influence its customer in positive ways and create more impressive values for the organisation within customer's mind. Serving system must be attractive and it enables organisation to increase its goodwill in current marketplace. Unique services method can attract its customer more.

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    Task 3

    3.1 Compile food and beverage menu for Hellenic Hotel London event

    In order to organise a business party event at Hellenic Hotel London, its professionals require making proper planning for the event and its essential activities which would be executed in program. Management department of the hotel require using event management techniques to arrange resources needed for organising business event party in the hotel (Pullman and Wu, 2012). In terms of preparation of planning of event, management department of the hotel require adding up all preferred food and beverage products and services which can be utilised by invited peoples most. Some kinds also might be involved in the event, so as per their preferences, child preferred foods also required to add up within menu list of the hotel. In the event party, 30 peoples are expected to be invited and expenses of the all guest's food and beverage products will be 960 Euros. So all of they have classified in the event as per their caters in proper manner.

    The following procedure is included in the menu base which is showing as below:

    • Start-ups,
    • menu-course,
    • sweet dish/desserts,
    • Beverage drinks.

    Before serving main course in the event, the offers soft drinks and juice and hard drinks at initial stage of the event so that along after the main course in

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